Accommodation Questions

Can we upgrade our accommodation from backpacker/dormitory

Yes you can upgrade your room. This can be done prior to departure or whilst on tour. Cancellation charges may occur by establishments if you should change your mind.

Is bedding included or must we bring sleeping bags?

All bedding is provided for at all places of accommodation. There is no need to bring a sleeping bag, even in the backpacker dormitories.

Are single rooms available if I don’t want to sleep in a dormitory? What about double rooms or triple rooms?

Yes, you can choose a private room in the backpackers, or a more luxury private room in a Guest House. Both the Backpackers and Guest Houses offer single, double, twin as well as triple rooms. Please enquire for availability before booking.

What’s the difference between dormitory/private room/guest house. Do any of them have en suite bathrooms?

Backpacker dormitories sleeps 4 – 12 persons in 1 x room. Genders are kept separate where possible. Backpacker single/double/twin room are private rooms which comes with OR without private bathroom as each backpackers has limited en-suite rooms. We do book en-suite rooms as 1st choice for our clients however cannot guarantee this. All Guest House units are always en-suite.

Transport/Collection/Drop off Point

Do you collect from my hotel/B&B/backpackers/etc?

Yes, we collect all clients from their place of stay. Collection emails are sent out 1 – 3 days prior to departure.

What time do we leave/return?

Collections starts from 6 AM onwards and we return latest 7 PM on the last day on tour.

Is there a maximum size for luggage? Are backpacks allowed? Do you have temporary storage?

We have no luggage type restrictions on tour. We do however ask clients to have no more than 1 x backpack size bag in addition to a normal size travelling suitcase. Thus, 2 x bags per person. We do not offer temporary storage.

Can our drop off location differ from our collection point?

Yes, we can drop you at a different location. Just tell our guides on your tour if your drop off location is different to their collection point.

People/Groups/Children/Students

What is the group size (min/max)?

On average we depart with between 4 – 13 clients on tour. Our Tour busses seats 13 passengers which is maximum capacity.

Do you take young people? Old people? What is the average age?

Each tour is different in regards to ages, because we take small groups of maximum 13 people. However, on average, the majority of our clientele are between 20 – 45, although we have had clients on board older than 70 years who have had a ball with us!

Do you take singles?

Single travellers are welcome and very common on Bokbus tours. If budget is not a problem, you may feel more comfortable upgrading to a private room. This said, many of our single clients are quite happy in the dormitories as it is an opportunity to get to know new people.

What is the activity level I can expect?

All activities included in our tour are generally very easy. Tsitsikamma has some uphill walks – however if done slow this is no problem to make it towards the end. Fitness level to take part in our tour is a generous 5/10. And of course, the more strenuous activities, such as the bungy jumping, are entirely optional!

Are children allowed?

Children above the age of 4 are welcome to join parents. Please do enquire 1st before booking. Children between 4 – 6 are half price. All children above the ages of 6 are classified as adults by our establishments on tour.

Are ISIC/student cards accepted

Unfortunately we do not accept discount cards for discounts. Instead, we offer 5% online booking discount to all clients. Our accommodation establishments charge us normal rate regardless of being a student.

Miscellaneous

What is your cancellation policy?

You can see our Term & Conditions page (Terms and Conditions), which details our cancellation policy.

Do you offer vegetarian/halaal/kosher/banting/gluten-free, etc meal?

We are happy to cater for all diets. Please do inform us of your specific needs/allergies/etc, so we can note this for our guides as well as establishments to make them aware beforehand.

What languages are your tours conducted in?

Our tours are ONLY conducted in English. If you wish to have a translator on board this needs to be arranged prior to departure and additional surcharges may apply.

How are optional extras paid for?

All optional extras are booked whilst on tour by your guide. Payments are made at each facility rendering their services. Cash as well as major credit cards are accepted along the Garden Route.